Optimum Jamaica, a proud member of the Altice USA family, made a powerful entrance as a sponsor at the Outsource2Jamaica Conference and Expo 2025, hosted by the Global Services Association of Jamaica (GSAJ).

Attending for the very first time, the team not only left an impression, they walked away with second place in the highly competitive booth competition, a testament to the energy, innovation, and brand alignment of this emerging leader in Jamaica’s Global Services Sector (GSS).

Held under the theme ‘Driving Excellence’, this year’s event spotlighted Jamaica’s resilience and growth in the outsourcing space, offering an ideal platform for Optimum Jamaica to introduce its captive site model, a structure that is redefining what it means to deliver world-class customer service from the island.

“Unlike traditional BPOs that serve multiple clients, Optimum Jamaica is a captive site fully owned and operated by Altice USA,” explained Leon Davis, Senior Site Director. “This allows us to operate with greater agility and focus. Our team is solely dedicated to Optimum products and services, which means deeper product knowledge, consistent brand alignment, and long-term stability for our employees.”

Optimum Jamaica’s presence at the event is part of a broader strategic mission: to contribute meaningfully to national development through job creation, skills training, and economic growth.

As the country pushes toward digital transformation and service excellence, the captive site model offers a promising solution to several key challenges, including employee retention, quality assurance, and global competitiveness.

“Being at Outsource2Jamaica for the first time gave us invaluable exposure to key industry players, potential talent, and thought leaders,” said Davis. “We left more energised and confident than ever about Optimum Jamaica’s role in the evolution of Jamaica’s GSS sector.”