American Business Processing Outsourcing (BPO) giant, Concentrix has announced that it will add 1,500 people to its operations in the Dominican Republic over the next three months.

The news comes as the US economy reopens following months of a partial shutdown on the back of the coronavirus outbreak.

The company two months ago announced a massive recruitment drive in Jamaica to hire over 1000 persons to its local work force.

The California based BPO service provider announced that it is looking to recruit English-speaking graduates for its call centers in the Dominican Republic.

Concentrix runs three contact centers in Dominican Republic with all of them located in the capital city of Santo Domingo.

Concentrix now a major player in Dom Rep’s BPO sector

Thanks to its acquisition of Convergys and Indian BPO vendor Minacs, Concentrix is now a major player in DR’s contact center industry.

Both Minacs and Convergys had employed hundreds of people in the Caribbean country by the time they were acquired.

The new employees will have to serve the company’s clients in English-speaking markets, particularly North America.

The BPO provider has an exclusive arm called ‘Concentrix University’ to train its new employees.

“We have a great focus on the well-being of our employees, we put great effort into developing policies and programs that contribute to the work / social life balance,” Emmanuel Lluberes, Director of Concentrix in the Dominican Republic told Nearshore Americas.

With US$4.7 billion in annual revenue, Concentrix runs more than 200 delivery centers in more than 40 countries around the world.