New CEO Damian Blackburn pushing changes to reposition the company

The Guyana Telephone & Telegraph (GTT+) has announced a major restructuring, which has seen the introduction of four new business units.

The changes are being pushed by newly-appointed CEO of the telecoms company, Damian Blackburn, who announced that the restructuring plans are geared at improving the services offered by the company. Addressing a virtual press conference, Blackburn emphasized the Guyana Telephone & Telegraph has set its sights to position the company to become a “21st-century customer organisation.”

In an attempt to improve the specific needs of the different customer segments, the company has been restructured into four business units. Accordingly, three Chief Operating Officers (COO) were announced as leaders of the three units.

They are Eshwar Thakurdin, who has been appointed COO with responsibility for Home and Fixed Services; Richard Stanton, COO of Guyana Telephone & Telegraph’s Mobile Business Unit while Orson Ferguson was appointed COO with responsibility for business solutions. Bobita Ram, who is currently the General Manager of Mobile Money Guyana, will continue to lead the company’s fourth unit.

New structure to move the Guyana Telephone & Telegraph into the future

This new structure is set to take the company to its mission for 2022 and improve on issues customers have faced in the past. The announcement comes just 40 days into Blackburn’s 100-day plan since joining the company as Chief Executive Officer.

He acknowledged some of the challenges that the company faces, which include broadband speeds into which millions of dollars are being allocated in an effort to upgrade the system. Blackburn told the virtual press conference that, “I want to assure Guyana that the company has plans to address service and customer care challenges in the remainder of 2021 to ensure we deliver on our promise to reliably connect our customers.”

During the conference, the new CEO mentioned that the company is also aware of the existing issues with the mobile network and their Blaze network availability. To improve on this, the CEO stated that there are plans to have a 4.5 LTE upgrade of the mobile system as the company is now looking to target a number of new areas for the service.

Further, it was explained that the new units in the company will aid in tackling the challenges that the company currently faces.

According to Blackburn, “the new organization structure and leaders will mean that we have a laser focus on implementing our plans to meet the needs of our different customer groups.”