The Ministry of Education is today (July 18) advising parents and guardians that its regional offices, as well as newly established helplines, will be taking calls should they need help to access and print their child’s Primary Exit Profile (PEP) 2021 results.
The ministry, in a bulletin on Sunday, said parents and guardians can call the ‘Educate Jamaica’ helplines at 888-EDU-CATE (888-338-2283) or 888-SCH-TIME (888-724-8463) for any queries or concerns.
Schools requesting assistance with technical support may contact the ministry’s help desk via email at: [email protected] or [email protected].
Schools may also utilise the 888-EDU-CATE and 888-SCH-TIME helplines, as well as the ministry’s 876-618-3730, 618-6706 and 618-6713 landline contacts.
In its advisory, the Education Ministry indicated that schools should make use of the Instant Message (IM) chat portal from its website on Mondays to Fridays between 8:30 am to 4:30 pm.
The ministry warned, however, that to ensure that anti-coronavirus (COVID-19) protocols are observed, caps will be imposed on the number of persons entering its offices, should there be a high volume of people.
Nevertheless, parents are encouraged to submit their queries via email to [email protected] or call the regional directors at the following numbers:
| Region | Regional representative | Address | Hotline numbers |
| Region One (Kingston, St Andrew) | Dasmine Kennedy | 2 National Heroes Circle, Kingston 4, Building 2 | 876 612-5928 876 612-5938 876 482-1386 876 564-7312 |
| Region Two (St Mary, St Thomas, Portland) | Janet Brimm | Passley Gardens Port Antonio, Portland | 876-993-5586 876 564-7168 |
| Region Three (St Ann, Trelawny) | Karlene Segree | Huntley Avenue Brown’s Town Post Office, St Ann | 876 917-7849 876 883-4698 876 404-8941 |
| Region Four (St James, Hanover, Westmoreland) | Dr Michele Pinnock | Alice Eldemire Drive, Montego Bay | 876 979-8590 876 460 -1168 |
| Region Five (Manchester, St Elizabeth) | Dr Nadine Leachman | South Race Course Road Mandeville, Manchester | 876 625-7859 876 425-5505 |
| Region Six (St Catherine) | Sophia Forbes Hall | 6 Poinciana Drive, Marlie Gardens Old Harbour, St Catherine | 876 983-1654-5 876 745-1153 876 883-4698 |
| Region Seven (Clarendon) | Barrington Richardson | Hotel Versalles, 42 Long Bridge Avenue May Pen, Clarendon | 876 237-6412 876 820-4418 |
PEP results were released on Friday after the ministry had expressed an intent to publish on Tuesday.
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